Privacy Policy

Last updated: August 3, 2026

1. Overview

Total House Water Co. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through https://www.totalhousewater.com (the "Site") and our quote request, text messaging, and service forms, how we use it, and the choices available to you.

2. Information We Collect

We collect information you provide directly, including:

Contact details: name, phone number, email address, and mailing/service address or zip code.
Service information: the service(s) you're interested in and any details you provide about your project.
Text messaging opt-in data: your phone number and consent status when you opt in to SMS messages.
Communications: records of calls, emails, texts, and form submissions between you and us.

We may also automatically collect limited technical information (such as browser type and pages visited) through standard website analytics to help us improve the Site.

3. How We Use Your Information

To respond to quote requests and schedule Services.
To send appointment confirmations, reminders, and service updates by phone, email, or text (only where you have opted in for text messages).
To send occasional promotional offers, where permitted and only to those who have opted in.
To improve our Site, services, and customer communications.
To comply with legal obligations and enforce our Terms of Service.

4. SMS / Text Messaging Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information collected in connection with our SMS program — including text messaging originator opt-in data and consent — will not be shared with any third parties, except as necessary to provide the messaging service itself (for example, our SMS delivery platform and mobile carriers), or as required by law.

You may opt out of text messages at any time by replying STOP, or request help by replying HELP. See our Terms of Service for full program details.

5. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business (e.g., scheduling software, SMS/email delivery platforms, payment processors), bound by confidentiality obligations.
Legal or regulatory authorities where required by law, subpoena, or to protect our rights, property, or safety.
A successor entity in the event of a merger, acquisition, or sale of assets, subject to this Policy's protections.

6. Cookies & Analytics

Our Site may use cookies or similar technologies to remember preferences and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain business records, and comply with legal obligations.

8. Your Choices & Rights

Text messages: reply STOP to any text to opt out at any time.
Marketing communications: contact us at scaleaillc@gmail.com to be removed from promotional emails or calls.
Access/deletion: depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. Contact us using the details below to make a request.

Residents of California, and other states with comprehensive privacy laws, may have additional rights regarding their personal information, including the right to know what information is collected and the right to opt out of certain data sharing. We do not sell personal information as defined under these laws.

9. Children's Privacy

Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site links to third-party water utility and government water quality reports for your convenience. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting to this page with an updated "Last updated" date.

13. Contact Us

Total House Water Co.
Phone: (914) 318-4828
Email: scaleaillc@gmail.com